Forest Hill Coffee
Privacy Policy

IntroductionWelcome to Forest Hill Coffee ("we," "our," or "us").We respect your privacy and are committed to protecting your personal information.This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.Information We CollectPersonal Information
We may collect the following types of personal information:Name and contact details (email address, phone number, mailing address)Payment information (credit card details, billing address)Account credentials (username, password)Order history and preferencesCommunication history with our customer serviceAutomatically Collected InformationWhen you visit our website, we automatically collect:IP address and device information
Browser type and version
Operating systemPages visited and interactions
Cookies and similar tracking technologiesTime and date of visitsHow We Use Your Information
We use your personal information to:Process and fulfill your orders
Communicate about your orders and account
Send promotional offers and newsletters (with your consent)
Improve our products and services
Analyze website performance and user behavior
Prevent fraud and maintain security
Comply with legal obligationsInformation Sharing and Disclosure
We may share your information with:Payment processors and shipping partners to fulfill ordersService providers who assist in our operationsLegal authorities when required by lawSuccessor entities in the event of a business transferWe do not sell your personal information to third parties.Data SecurityWe implement appropriate technical and organizational measures to protect your personal information, including:Encryption of sensitive data
Regular security assessments
Limited access to personal information
Secure data storage systemsHowever, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
Disable cookies through your browser settings
Request data portabilityChildren's PrivacyOur services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.International Data Transfers
Our services are primarily hosted in the United Kingdom. We may transfer your personal data to countries outside the UK and European Economic Area (EEA) only when adequate safeguards are in place, such as:Standard contractual clauses approved by the UK Information Commissioner's OfficeAdequacy decisions issued by the UK governmentOther legally approved transfer mechanismsWe ensure that any international transfer of your data complies with applicable data protection laws.
UK and EU Privacy Rights
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:Right to be informed about how we use your personal dataRight to access your personal dataRight to rectification if your personal data is inaccurate or incompleteRight to erasure (right to be forgotten)Right to restrict processing of your personal dataRight to data portabilityRight to object to processing of your personal dataRights related to automated decision making and profilingTo exercise any of these rights, please contact us using the details provided in the Contact Us section.Contact UsIf you have questions about this Privacy Policy or our privacy practices, please contact us at:Forest Hill Coffee
Unit 6 Forest Hill Business Centre
London SE23 3JF
United Kingdom
Email: [email protected]
Phone: 07514 131 830Cookie Policy
Our website uses cookies to enhance your browsing experience.You can manage cookie preferences through your browser settings. For more information about our use of cookies, please see our Cookie Policy.Governing Law
This Privacy Policy is governed by the laws of England and Wales. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about your data protection rights or to make a complaint, you can also contact the Information Commissioner's Office (ICO):Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF